I’m considering applying for a “Customer Service Associate” position at a well known bank in my town.
I’ve never worked in a bank environment, however, I have extensive customer service experience, I’m extremely organized and work well in fast paced positions. (Mostly restaurant experience). I’m currently working front desk at a hotel, which I quite enjoy the “office” aspect of the job.
I’m hesitant to apply at the bank because I’m not confident in my math skills… I require a calculator to accurately calculate pretty much anything. It’s really difficult for me to do math in my head, and I will get flustered if someone is waiting for me and I need to count without one.
What are the daily duties of a Customer Service Associate at a bank? Would I be encouraged not to use a calculator when counting money, etc. ? Does this sound like a good fit for me?
Thanks in advance!
The problem with a title like that is it could mean a lot of things, the specifics of which vary from bank to bank.
So first, this depends on what the job description says. Is this account opening and loan origination? Teller? Both (which is increasingly common)?
If it’s simply account and loan origination you ought to be fine. There, it’s more about process and less about math.
If it’s involving teller transactions, know that most systems do a good bit of the math for you, but not completely. You’re also going to have to be able to get the appropriate mix of bills and count it out to the customer.
Of course, even then, many places use cash recyclers for teller transactions now which takes care of some of that, too.
Another question is if you’ll even like it. What is it that’s making you think about going for the bank? What do you think this job will be for you in your career progression? What do you want out of it, and what do you expect of it?
TL;DR: – On the one hand, I could say go for it! So many automated systems out there now designed to minimize or eliminate errors. On the other hand, I could say be wary because you will need to count things out in a manner in which the customers understand (particularly if performing transactions).
I used to work at Chase Bank for a while. If you’re looking to get a job at a bank I wouldn’t worry about the head knowledge at all really – they will train you on how to do everything you need to. Plus you’ll be using computers that will calculate math for you. Virtually no math skills required. If I were you, I would work on increasing your customer services skills and learning how to hand count cash to someone very well. And learn their mobile banking app if they have one.
If it makes you feel better, I’ve been a teller for awhile now and my lack of mental math skills hasn’t affected my job performance at all lol. I’m horrible horrible horrible at math but I use a calculator app on my computer for quick things and it’s never been an issue!
Case in point: I’ve taken zero outages this year.
I’m not great at math either and it has been no problem at all. Being a teller and CSR is great and I love it. Yes we are encouraged to use calculators. They would rather us take extra time to check and double check than hand out the wrong amount or count wrong coming in. Go for it. expect banking to go online more and more. Honestly, CSRs start as tellers to learn how the retail side works. With no csr experience, you’ll need to be a teller first.